Shipping policy
For US contiguous state orders, our average shipping time is 3-5 business days from the date of fulfillment (this does not apply to pre-order items). However, please note that shipping times can vary depending on your location. For remote areas, shipping may take between 9-13 business days.
Standard shipping (3–5 business days) is free on all US orders. Expedited options (e.g., UPS 2-Day) are available at checkout for an additional charge, shown before you complete your purchase. Expedited shipping charges are non-refundable unless we fail to ship your order on time.
Orders are generally processed within 1 business day and are shipped from our fulfillment partner in the US.
If you have any questions regarding our shipping policy, please email us at support@eskiin.com
Order modifications
If you need to make any modifications to your order please notify us immediately. We will make every effort to accommodate your request; however, due to the high volume of orders we receive and our fast fulfillment times, we may not be able to honor your request before your order is shipped.
We kindly ask that you review your order carefully before submitting it to ensure that all details are correct. If you notice any errors or need to make any changes, please contact us as soon as possible. We will do our best to assist you in making the necessary changes before your order is shipped.
Please note that once your order has been shipped, we cannot make any modifications or changes to it. We apologize for any inconvenience this may cause.
Failed Deliveries
Please ensure that you have provided us with accurate and complete shipping information, including your full name, shipping address, and contact information. Failure to do so may result in your package being returned to us, and we will not be responsible for any additional shipping costs or fees associated with the failed delivery.
In the event that your package is returned to us due to failed delivery, we will contact you to arrange for a replacement shipment. Please note that a replacement fee may apply, and we will discuss this with you before proceeding with the replacement shipment.
Non-Delivery / Reshipment
If tracking confirms delivery to the address provided but the order has not been received, customers must contact support@eskiin.com within 7 days of the delivery date so eskiin can investigate with the carrier. eskiin reserves the right to assess each claim, approve or deny a reshipment request, and determine the appropriate next steps based on the investigation. If you purchased optional Shipping Protection, lost, stolen, or damaged package claims are handled under your Shipping Protection benefit instead — see the Shipping Protection section below.
International Shipping & Returns
eskiin ships to the countries and regions shown as available at checkout. International orders may be subject to customs duties, import taxes, or brokerage fees, which are the customer's responsibility unless collected at checkout. International returns must be sent to the return facility we designate for your delivery country. Please start your return through our Returns Portal or by emailing support@eskiin.com, and we will provide the correct return address. International returns are otherwise subject to our standard return policy. If an eskiin product originally delivered in one country is later taken to another, the customer is responsible for any additional return shipping costs; eskiin is not liable for return shipping fees incurred outside the original delivery country.
Shipping Protection (Optional)
What it is: At checkout you may add Shipping Protection to your order. Shipping Protection is an optional, separately billed item offered and administered by eskiin that helps protect your eskiin shipments against loss, theft, and damage that occur in transit.
What it covers: If a package protected by Shipping Protection is lost in transit, stolen after delivery, or arrives damaged, eskiin will, at its discretion, send you a replacement or issue a refund for the affected items.
How it works with subscriptions: If you add Shipping Protection to a subscription, it is billed as a recurring item alongside that subscription. For example, if your eskiin Replacement Filter subscription renews every three (3) months, your Shipping Protection is billed on the same schedule and protects each future subscription shipment for as long as the protection stays active. If your subscription frequency changes for your filter, you should confirm the Shipping Protection charge follows the new schedule of the subscription it protects. You may do so by logging into your subscription management portal, or by contacting support@eskiin.com. See our Billing Terms & Conditions for more on recurring charges.
How to file a claim: Contact us at support@eskiin.com within sixty (60) days of your order delivery date with your order number and a description of the issue (lost, stolen, or damaged). For damaged items, please keep the item and all original packaging and send photos on request. For stolen packages, we may ask you to confirm the delivery address and, in some cases, provide a carrier or police report.
What it does not cover: Shipping Protection does not cover: change-of-mind returns (see our Refund Policy); orders shipped to an incorrect or incomplete address provided at checkout; packages shown as delivered to the correct address where no theft is reported within the claim window; or issues reported after the claim window closes.
Cancellation: You may cancel Shipping Protection at any time from your account or by emailing support@eskiin.com. Cancellation stops future Shipping Protection charges. Fees already billed are non-refundable except as required by law.
Not insurance: Shipping Protection is a service provided by eskiin. It is not insurance and is not underwritten by a licensed insurer.