Billing Terms and Conditions
Thank you for shopping at eskiin, your go-to destination for high-quality filtered showerheads. To ensure a seamless shopping experience, please review our payment policy below.
Payment Methods:
We accept the following payment methods for all transactions on our online store:
Credit Cards: Visa, MasterCard, American Express, Discover
Debit Cards: Visa, MasterCard
PayPal
Digital wallets: Shop Pay, Apple Pay, Google Pay
Any other payment method displayed at checkout
Subscriptions & Optional Shipping Protection (Recurring Billing):
Shipping Protection is an optional add-on you may select at checkout, offered and administered by eskiin. If you add it to a one-time order, it is billed once with that order. If you add it to a subscription, it is a separately billed, recurring subscription item: it is charged on your initial order (for example, an order that includes a showerhead with filter on subscription) and then on a recurring basis aligned to your subscription’s billing cycle, currently every three (3) months for eskiin Replacement Filter subscriptions, subject to change, for as long as the protection remains active.
The Shipping Protection price is shown before you purchase and on each order confirmation. By enrolling, you authorize eskiin to charge your payment method for the recurring Shipping Protection fee until you cancel. You may cancel at any time through your account or by emailing support@eskiin.com; cancellation stops future charges. Shipping Protection fees already billed are non-refundable except as required by law or as stated in our Refund Policy.
Currency:
Prices are displayed, and transactions are processed, in the currency shown at checkout, which is determined by your shipping destination (for example, USD for United States orders and CAD for Canadian orders). If your payment method is denominated in a different currency, your bank or card issuer may apply conversion fees or exchange-rate adjustments, which are outside our control. Any refund will be issued in the currency of the original transaction; the amount you receive may differ from the amount originally paid due to exchange-rate fluctuations.
Tax Calculation:
Taxation is subject to the applicable laws in your jurisdiction. During the checkout process, the system will automatically calculate and display any applicable taxes based on your shipping address. Please note that tax rates may vary depending on the destination.
Order Confirmation:
Upon successful completion of your order, you will receive an order confirmation email at the email address provided during the checkout process. This email will include details of your order, including the total amount paid.
Contact Information:
For any payment-related inquiries or concerns, please feel free to reach out to our customer support team at support@eskiin.com. We are here to assist you.
Security Measures:
eskiin takes the security of your payment information seriously. Our online store employs industry-standard encryption and security measures to protect your data during the payment process.
Refund Policy:
Please refer to our Refund Policy for information regarding refunds and returns.
Changes to the Payment Policy:
eskiin reserves the right to update or modify this payment policy at any time. Any changes will be effective immediately upon posting on our website. Please check our website periodically for updates.
By making a purchase on eskiin Online Store, you agree to abide by the terms and conditions outlined in this payment policy.
Return and Refund Policy:
Return: If for any reason you are not satisfied with your eskiin purchase, we offer a hassle-free return policy. You can return your product to us within 60 days from the date of delivery.
To initiate a return, please contact our customer support team at support@eskiin.com with your order number and reason for return.
To be eligible for a return, your product must not be damaged and it must also be in the original packaging. Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria. You may also initiate a return through our Returns Portal, found in the website footer, or at https://eskiin.com/apps/returns.
For some items, such as recurring subscription filter products, a restocking fee may apply. This will also be shown in the Returns Portal before you proceed.
If your item arrives damaged or defective, or develops a defect within 14 days of delivery, contact support@eskiin.com with your order number and a photo of the issue. Once verified, we’ll provide a free replacement.
How protection claims are handled. If you purchased optional Shipping Protection, packages that are lost in transit, stolen after delivery, or damaged in transit are handled under your Shipping Protection benefit (see our Shipping Policy) rather than this return process. Shipping Protection fees are non-refundable except as required by law.
We can not return customized items or gift cards.
If you wish to return a product, return shipping costs will be deducted from the total disbursement. We will also not be responsible for errors made at checkout, whether that might be you selecting the incorrect product or providing incorrect address details resulting in a failed delivery.
We take pride in providing our customers with the best possible service, and we want to ensure that your shopping experience with us is a positive one. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at support@eskiin.com
Refund: A return is considered approved once it has been received, processed, and accepted by our fulfillment partner. Your refund will then be issued through your selected refund method — either an eskiin gift card or your original payment method, whichever you choose. Refunds to the original payment method may take 5 to 10 business days to appear. If you have not received your refund within 15 business days of approval, contact support@eskiin.com.
Thank you for choosing eskiin for your clean and pure filtered shower water needs!