Return and Refund Policy

Return: If for any reason you are not satisfied with your eskiin Filtered Showerhead, we offer a hassle-free return policy. You can return your product to us within 60 days from the date of purchase.

To initiate a return, please contact our customer support team at support@eskiin.com with your order number and reason for return and our team will take it from here.

To be eligible for a return, your product must not be damaged and it must also be in the original packaging. Once we receive your returned product, we will inspect it to ensure that it meets our return policy criteria.

There is no restocking fee. 

If your return is approved, we will initiate a refund to your original method of payment, minus the cost of shipping your eskiin product back to us. Please note that it may take several business days for the refund to appear in your account.

If you received a defective or damaged product, please contact us immediately. We can always send you a replacement free of charge if this happens!

We can not return customized items or gift cards.

If you wish to return a product, return shipping costs will be deducted from the total disbursement. We will also not be responsible for errors made at checkout, whether that might be you selecting the incorrect product or providing incorrect address details resulting in a failed delivery.

We take pride in providing our customers with the best possible service, and we want to ensure that your shopping experience with us is a positive one. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us at support@eskiin.com

Refund: If your return is approved, we will initiate a refund to your original method of payment within 5 Business days . Please note that it may take several business days for the refund to appear in your account.

Thank you for choosing eskiin for your clean and pure filtered shower water needs!